“Neglecting compliance is an expensive mistake”: The value of investing in training

“Neglecting compliance is an expensive mistake”: The value of investing in training

by Bahar Alaeddini, Partner

by Bahar Alaeddini, Partner

The Gambling Commission recently published its long-awaited Raising standards for consumers: Enforcement report 2017-2018. The report, which is the first of its kind, focused on the Commission’s enforcement work under the Gambling Act 2005 over the past year. Licensees were warned that if they failed to adhere to Commission guidance they could expect enforcement action “more swiftly and with greater penalty”.

The last year has seen the Commission become noticeably tougher, handing out penalty packages totalling more than £18 million making non-compliance expensive. Penalty packages are almost always backed up with costly remedial programmes, include public shaming through public statements and require reporting in other jurisdictions. The reverberation is, therefore, far-reaching.

Neil McArthur, CEO of the Commission recently described the report as a “call to action to the leaders…to set the tone from the top, to lead a culture of compliance” that puts doing the right thing for consumers first and strive continuously to raise standards. He also added that “neglecting compliance is an expensive mistake”. This follows several other statements from the Commission in recent years, emphasising the focus on holding leadership to account and the personal commitment of PMLs. The report also refers to “[l]evels of staff training continu[ing] to be a concern and repeated instances of apparently compliant policies, procedures and controls not being put into practice have led to significant regulatory failing. This applies from the high street through to senior management.”

Earlier this year, the Commission reiterated its focus on assessing the knowledge of PMLs in various ways. We understand this is now a particular focus as part of the Commission’s whole assessment and anticipate seeing more PMLs being reviewed this year.

To minimise this risk, Harris Hagan offers various training courses, including personal management licence (“PML”) training. The aim of the training is to ensure that PML holders and other key members of staff (for example, the compliance team, development team or other support staff) at the business understand the obligations and responsibilities that come with being licensed by the Commission.

Whether your business requires basic training, refresher training or advanced training for senior management and Board members, Harris Hagan offers training solutions that will be tailored to your business and each audience and support your business in mitigating risk.

Why choose us?

• Training run by a top-ranked gaming law firm with extensive and unrivalled experience in this sector
• Our reputation in the industry, with business, regulators and legal directories
• We have the largest dedicated gambling legal and regulatory team in the UK
• We have submitted more licence applications than any other UK law firm
• Real case studies
• Up to date content
• Completion report that can be provided to the Commission

Training outline:

• UK gambling industry statistics
• Current UK gambling industry landscape
• Senior management accountability
• Approach to regulation and the importance of the licensing objectives
• Types of UK licences (operating and personal)
• Suitability
• Key provisions of the LCCP
• PML expectations, responsibilities and maintenance
• Key areas of focus
• Commission compliance activity
• Commission Strategy 2018-2021
• When things go wrong (including recent enforcement action and report)
• What to do when things go wrong
• Why things go wrong
• Case studies
• Recommended reading

Please contact us if you would like to discuss your business’ training needs.