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Harris Hagan

Gambling Training

Home / Gambling Training
07May

Remain Vigilant to Ensure AML Compliance

7th May 2020 David Whyte Anti-Money Laundering, Harris Hagan 363

The Gambling Commission published the fifth edition of The prevention of money laundering and combating the financing of terrorism – Guidance for remote and non-remote casinos (the “Guidance”) in January 2020. The Guidance incorporates the amendments made by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019 to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

In its 2018/2019 Enforcement Report, the Gambling Commission said:

“Compliance activity and enforcement cases revealed again and again that operators’ AML policies, procedures and controls are not fit for purpose. There has been the incorrect perception that all gambling regulators’ expectations are identical in addition to a failure to digest our guidance and implement the legislative requirements applicable to Great Britain. This must change, for these are not just regulatory matters but breaches of UK law. Those failing to learn these lessons will face further draconian action.”

Despite repeated messages and enforcement cases of a similar nature, due to ongoing failings by the industry, the Gambling Commission has “continued to imposed increasingly tough financial penalties (or payments in lieu of financial penalties) in cases where there have been major AML failings in order to send a clear message to the industry.” 

Operators must take heed because the Gambling Commission will continue to hold you to account for failing to adhere to the Guidance.

As we noted in our blog on 31 March 2020, the current COVID-19 crisis presents some operators with an opportunity to ease regulatory and commercial burdens.

Operators should ensure that they have implemented all changes required following the update to the Guidance and take note of the Gambling Commission’s statement that:

“…the publication of this updated guidance must result in casino businesses reviewing, and accordingly amending, their money laundering and terrorist financing risk assessments as well as the associated policies, procedures and controls…”

Customer due diligence

Paragraphs 6.16 and 6.17 of the Guidance specify that, for the purposes of CDD (as required by Regulation 28), verify means verifying on the basis of documents or information which, in either case, have been obtained from a reliable source which is independent of the person whose identity is being verified. In addition to documents issued or made available by an official body made available by a customer themselves, information may be regarded as meeting this requirement if:

  • it is obtained by means of an electronic identification process (by using electronic identification means or by using a trust service); and
  • that process is secure from fraud and misuse and capable of providing an appropriate level of assurance that the person claiming a particular identity is, in fact, the person with that identity.

Enhanced customer due diligence and enhanced ongoing monitoring

There are now further requirements for EDD measures and/or an assessment of whether there is a high risk of money laundering or terrorist financing (which, if identified, would require EDD measures) where:

  • in relation to any transaction where there is a requirement apply CDD measures, either of the parties to the transaction are established in a high-risk third country;
  • a transaction is complex or unusually large, there are unusual patterns of transactions, or the transactions have no apparent economic or legal purpose;
  • the customer is the beneficiary of a life insurance policy; or
  • the customer is a third country national who is applying for residence rights in or citizenship of an EEA state in exchange for transfers of capital, purchase of a property, government bonds or investment in corporate entities in that EEA state.

Other changes

Other changes to the Guidance include changes to the risk-based approach, risk assessments, risk-based CDD and new flow diagrams showing the Architecture for the risk-based process (figure 2) and The risk framework and risk-based customer due diligence (figure 3).  These highlight the requirement that licensed casino operators:

  • take appropriate measures in preparation for, and during, the adoption of new products or business practices, and assess and mitigate any money laundering risks arising from such adoption, in addition to the existing and similar requirement for new technology, including cryptocurrencies (Regulation 19(4));
  • have specific policies, procedures and controls for the measures described above (Regulation 19(1) and (2)); and
  • take appropriate measures to ensure that any agents used by operators, for the purposes of their business, are given appropriate training in AML and CTF (Regulation 24).

Factors to consider

The new requirements can be addressed by:

  • reviewing money laundering and terrorist financing risk assessments now, and each time a new product or business practice is introduced;
  • reviewing AML/CTF policies, procedures and controls to ensure that the Guidance has been considered;
  • ensuring that all employees are appropriately trained and understand the changes; and
  • amending contractual clauses and training procedures to ensure that agents are appropriately trained.

If you would like to discuss any of the issues raised, please do get in touch with us.

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08Apr

Welcome To Harris Hagan’s Vlog

8th April 2020 Bahar Alaeddini Harris Hagan, Training 376

In a blog post last week I mentioned the launch of our video blog with weekly vlogs or blog tutorials providing training on key topics in the gambling industry. These will be published on our website and available completely free of charge.

I am pleased to share our very first vlog in which I discuss our desire to bring a new perspective to what we do and how we interact with you.

Harris Hagan is committed to creating and sharing content you will be interested about and will find useful.  Please email us with any (reasonable!) suggestions for future training vlogs.

If you have enjoyed watching our vlog, please like, comment or share.

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02Apr

“Tell me and I forget, teach me and I may remember, involve me and I learn.”

2nd April 2020 Bahar Alaeddini Harris Hagan, Training 374

Training means “the action of teaching a person or animal a particular skill or type of behaviour”.  It has specific goals of improving a person’s competence, capacity, productivity and performance.  As the title suggests (the words of Benjamin Franklin), any training programme must be coupled with learning and development initiatives. 

On the one hand, employees need to replenish their knowledge and improve their skillset to do their jobs better.  They need to feel confident about improving efficiency and productivity, and raising standards, as well as finding new ways towards their personal development and success.  On the other hand, and most crucially, employers need to:

1. Develop and maintain an effective training and development programme.  We recommend this include:

  • the assessment of training needs across the business;
  • the review of all communication channels with employees to ensure consistency of messaging;
  • reviewing existing internal training materials;
  • reviewing the competency of internal trainers;
  • the assessment of internal and external training;
  • considering ways to embed training and development across the business to create/strengthen a culture of compliance and learning; and
  • an evaluation methodology to measure success or failure.

2. Provide robust, comprehensive, relevant and up-to-date training.

Why is this important?

There is an abundance of reasons.  Here are our top 10 reasons:

  1. improved employee motivation and morale;
  2. the workplace is likely to be a happier place;
  3. internal mobility can be an important means of attracting and retaining employees;
  4. maintained and improved employee performance;
  5. identifying and addressing weaknesses;
  6. consistency across the workforce;
  7. increased productivity and internal collaboration;
  8. improved compliance;
  9. increased innovation; and
  10. enhanced reputation and profile.

Training plays an instrumental role in maintaining and raising standards of compliance in respect of a gambling business’ legal, regulatory and licensing requirements, including promotion of the licensing objectives.  Creating and cultivating a culture of compliance and learning are vital ingredients for a sustainable gambling business.  Before COVID-19, we were facing the most challenging regulatory climate in a generation. 

Now is a useful time to take stock and consider what long term sustainability and success looks like for your business, and establish the role that training plays.

Non-compliance is expensive, meaning that prevention is certainly better than a cure.  To minimise this risk, we go above and beyond pure legal advice by providing supplementary services to our clients to assist them with staying abreast of legal and regulatory developments and priorities.  The aim is to ensure that personal management licence (“PML”) holders, other key staff (for example, compliance, IT developers, those managing PMLs, commercial or other support staff) or a gambling business’ Board or Compliance Committee, understand the obligations and responsibilities that come with being licensed by the Commission.

It is, of course, individuals who make the decisions concerning the gambling business, and, therefore, these individuals who will determine whether the licence holding entity is compliant.  Increasingly, the Commission is focused on holding leaders in gambling businesses to account, with the aim to improve Board focus on, and accountability for, the licensing objectives, and encouraging them to set the tone from the top and lead a culture of compliance.  This is not a new area of focus.  The Commission’s casework continues to show licensees (operating and personal) are not doing enough to learn and, as a direct result, it is taking a stricter approach to enforcement against businesses, imposing bigger financial penalties and tougher sanctions.

Since April 2018, there have been more than £50 million in penalty packages, including more than £30 million in 2020.  Since 2018, and during the course of investigations into nine of the most serious operating licensees, the Commission examined the actions of 22 PMLs. Of these, nine surrendered their PML, six received a formal warning, one received an advice to conduct, seven are still ongoing and no further action was taken against two. 

Licences (operating and personal) are a privilege, not a right.  Training employees is an investment in them and the business, and help protect any gambling operator or supplier’s most valuable asset – its licence(s).

How can we help?

Ensuring compliance with an increasingly complex, pervasive and ever-changing regulatory environment requires expert advice and support.  We help gambling businesses before, during and after compliance and enforcement intervention by the Commission.  We have significant experience training senior management teams from leading online and land-based operators and suppliers.  As external training providers, we bring a new perspective to operators and suppliers used to looking at training and compliance through their own prism.  

Our training is very much tailored to our clients’ needs and, in most cases, based on our extensive knowledge working closely with them.  We work closely with clients to ensure training is pitched at the right level, informative and interactive, with wide use of case studies.

Our unrivalled training services include:

  • reviewing internal training materials;
  • designing new, robust and effective training materials;
  • developing training and development programmes;
  • developing employee handbooks and manuals;
  • delivering training in person (post-COVID-19);
  • delivering training via videoconference;
  • delivering training via audioconference; and
  • training internal trainers.

We regularly train the following stakeholders:

  • start-ups;
  • PMLs;
  • senior management;
  • compliance departments;
  • Boards; and
  • Compliance Committees.

For more details of our training services, please visit our designated Training page on our website, email or call us.

From next week, we will be posting a weekly video blog (we believe the youngsters call this a vlog) or blog tutorial providing training on key topics in the gambling industry.  We are committed to creating content you will be interested about and find useful.  Please email us with any (reasonable!) suggestions

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